HapiCare and its affiliates and subsidiaries, doing business as HapiCare.com ("HapiCare", "HapiCare.com" "we", "us" or "our") recognize the importance of your personal information. This Privacy Policy sets out how HapiCare.com uses, collects, and safeguards information that it collects from its customers, visitors and users (collectively, the "Users") through, or in association with, its website with a homepage located at https://www.HapiCare.com (the "Platform"), its Software and Services that may be offered, its related websites, social media sites, mobile application, or otherwise through Users’ interactions with HapiCare.com (the Platform, Products, Software, Services, mobile application, and social media pages, collectively, the "Software and Services"), why it collects that information, how it uses that information, and to whom and in what capacity it shares that information. By accessing the HapiCare.com Platform, Software and Services, using features of the Software and Services, or submitting information to HapiCare.com, you are bound by all terms and conditions in the Terms of Use License Agreement (the "Terms of Use") and this Privacy Policy.
The information you share with HapiCare.com allows us to provide the services you need and want while giving you the best experience we can. We respect the trust you place in us and the privacy of the information you share. Part of providing superior services includes making sure that we are building a relationship of trust with you. We do this by letting you know in a clear and prominent way how we collect, use, share and most importantly protect your personal information.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "effective date" section of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on our Platform, Software and Service and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Privacy Policy to stay informed of updates. Each time you access the Platform or use the Software and Services, the most recent version of the Policy will apply. Your continued use of the Platform, Software and Services following the posting of changes to these terms will mean you accept those changes.
We will ensure that all Personal Information (as defined below) that we collect and maintain will be (i) processed lawfully, fairly, and in a transparent manner; (ii) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; (iii) adequate, relevant, and limited to what is necessary; (iv) accurate and kept up to date; and (v) processed in a manner that ensures appropriate security of the Personal Information, including protection against unauthorized or lawful processing and against accidental loss, destruction or damage.
If you are receiving access to the Software and Services, it is because HapiCare.com has entered into a contractual relationship with your employer or a health care institution with which you are contracted to perform services (herein the "Subscriber"). Pursuant to its agreement with Subscriber, the Subscriber may provide certain information about you directly to HapiCare.com to facilitate the use of the Software and Services. This information may include contact information, employment status, terms of your contract, medical specialty, payment information, hours worked, and the like. HapiCare.com will use this information pursuant to its agreement with Subscriber. If you have any questions regarding the information that Subscriber provides to HapiCare or concerns with how that information is used, please direct such inquiries to Subscriber.
When you register for, access, or use a component of the Services, we collect certain personal information, including a unique username and password. We may also receive certain personal information that you have previously provided to Subscriber, such as phone number, postal address, e-mail address, and National Provider Identifier. We may also collect and use any other information that you may provide while accessing or using the Software and Services or communicating directly with us. All collectively referred to as "Personal Data". You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Software and Services.
We only have access to and collect Personal Information that is provided by Subscriber or that you voluntarily give us by registering for an account, submitting content through the Software and Services or via email or other direct communication from you.
Information Collected by Automated Means Whenever you use the Platform, Software and Services, we and/or our service providers, may use a variety of technologies that automatically collect information about how the Platform is accessed and used ("Usage Information"). Usage Information may include, in part, the IP address from which the Software and Services is accessed, browser type, operating system, the page viewed, the time, how many users visited the Platform, and the website you visited immediately before the Platform. This statistical data provides us with information about the use of the Platform, such as how many visitors visit a specific page on the Platform, how long they stay on that page, which websites they are coming from and which hyperlinks, if any, they "click" on. Usage Information helps us to keep the Platform user friendly and to provide visitors with readily accessible and helpful information. We may also use your Usage Information to troubleshoot issues with access or use of our Platform and to improve the Software and Service. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we treat it as Personal Information.
We believe that such technology usage is fair, lawful, and proportional to the legitimate interest and needs of our business, and that our methodology fairly addresses each user's legitimate rights and expectations in view of the context and purpose for the collection and use of the information collected
Financial Data
We do not collect, store, or otherwise maintain any credit card information through the Platform or Software. For users of the Software, we may receive bank account information to facilitate payments made by Subscriber to you. This information is typically provided by the Subscriber and subject to the terms of the agreement between HapiCare and Subscriber. Except as required under the agreement with the Subscriber, HapiCare does not use or disclose any bank account information to any third-party.
Device Identifiers
When you access the Software and Services by or through a device, we may access, collect, monitor or remotely store one or more "device identifiers". Device identifiers allow us to uniquely identify your device and are used to enhance the Software and Services (including sending updates and information from the Software and Services).
Analytics
When you access our Software and Services, we may collect information (either directly or using third party services) using logging and cookies which can sometimes be correlated with Personal Information. We use this information to monitor and analyze use and interest in the Software and Services. See the section on "Service Providers" for more detail in this respect.
Log and Derivative Data
Our servers automatically collect information when you access or use our Software and Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Software and Services, the purchases that you make, the products you view, browser type and settings, the date and time the Software and Services were accessed, information about browser configuration and plugins, language preferences and cookie data.
We generally use information that we collect for the purposes of fulfilling our contractual obligations to you or the Subscriber, in furtherance of our legitimate interests in operating the Software and Services and our business where you have consented to such usage. We also use collected information to support our business functions, such as fraud prevention, marketing, and legal functions or obligations.
More specifically, we may use personally identifiable information as follows:
We will process your Personal Information for the purposes listed above on the basis of one or more of the following:
We also use collected information as otherwise described in this Privacy Policy, permitted by law, or as we may notify you.
We are careful to share your personal information in ways that respect your privacy. We may share information we have collected about you in certain situations. All information that has been shared has been shared for a business purpose. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including, but not limited to, payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Online Postings
When you post comments, contributions or other content via the Software and Services your posts may be viewed by all users
Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit or use the Software and Services. These companies may use information about your visits to the Software and Services and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
Business Partners
We may share your information with our business partners to offer you certain products, services or promotions.
Social Media Contacts
If you connect to the Software and Services through a social media network, your contacts on the social network may see your name, profile photo, and descriptions of your activity.
Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
Sale or Bankruptcy
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur, and that the transferee may decline honor commitments we made in this Privacy Policy.
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
HapiCare will retain collected information for as long as is reasonable or appropriate for the purposes set out in this Privacy Policy. We will also retain, and use collected information to the extent necessary or reasonable to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
HapiCare will also retain collected information for internal analysis purposes. This information is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Software and Service, or we are legally obligated to retain this data for longer time periods.
Our Software and Services are not intended for children under 18. No one under age 18 may provide any information to or on the Software and Services. We do not knowingly solicit information from or market to children under the age of 18. If you are a parent or guardian and become aware of any data we have collected or received from a child under age 18, please contact us using the contact information provided below and we will delete that information.
The Software and Services may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Software and Services, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Software and Services.
Cookies and Web Beacons
When you visit the Platform, Software and Services, we may use "cookies" which are small files stored as text on your computer or device. In some countries, we are not permitted to send cookies to the browser of a user without the prior consent of the affected user. In this case, we will seek such consent. The remainder of this section assumes that either the use of cookies is not restricted by applicable law, or if it is restricted that the individual has explicitly consented to the use of the cookies.
These "cookies" and other similar technologies like pixels, web beacons (also known as "clear GIFs") and local storage may be used to collect information about how you use the Software and Services and provide features to you.
If a visitor does not want information collected through the use of cookies, most browsers allow the visitor to reject cookies. Please note that if you use your browser settings to modify or block all cookies, you may not be able to access parts of the Platform and your user experience may be severely degraded. We may share non-Personal Information obtained via cookies with our advertisers and affiliates.
If you disable cookies, some features of the Platform, Software and Services may be disabled that make your site experience more efficient and some of our services may not function properly.
Information provided by these cookies are essential to help us provide the Software and Services in a manner that is adapted to each user's specific needs. We believe that such means are fair, lawful, and proportional to the legitimate interest and needs of our business, and that our methodology fairly addresses each user's legitimate rights and expectations in view of the context and purpose for the collection and use of the information collected.
Internet-Based Advertising
Additionally, we may use third-party software to serve ads on our Platform, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us.
Website Analytics
We may also partner with selected third-party vendors such as Google Analytics and others to allow tracking technologies and remarketing services on the Platform using first party cookies and third-party cookies, to, among other things, analyze and track users' use of the Platform, determine the popularity of certain content and better understand online activity. By accessing our Platform, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser's cookies files may also clear certain opt-out cookies, plug-ins, or settings.
We recognize the importance of maintaining the security of your personal information. We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
Except as provided herein, we will not trade, rent, share, or sell your Personal Information to third parties. Except as provided herein, unless you ask or provide your consent to do so, we will not share your Personal Information with any third party outside of our organization or Subscriber, except as necessary with our service providers and subcontractors in order to troubleshoot issues you may have with our Platform, the Software and Services, or your account. Only employees, service providers and subcontractors who need the Personal Information to perform a specific job are granted access to Personal Information. The computers/servers in which we store Personal Information are kept in a secure environment.
HapiCare servers are located in the United States. We make no representation that this Privacy Policy and our practices comply with the laws of any other country or jurisdiction. If you reside outside of the United States, by using the Platform, Software and Services, you consent to the transfer, processing, and use of your information outside of your country.
We may use non-identifiable anonymous data that is based on users' access or use of the Platform and/or Software and Services that may be used by us to improve the Platform and/or the Software and Services. We may also use anonymized data based on your use of the Service and combine such de-identified data with data or other anonymous data ("Aggregate Data"). Aggregate Data may include information that describes the habits, usage patterns, survey responses and/or demographic information of users as a group but does not identify any particular users. We may provide anonymized data and Aggregate Data to our third-party collaborators and partners.
Please note that if you are using our Software, while we can identify the data we have about you, and change or correct any Personal Information that is incorrect, we may not be in a position to delete such data unless permitted by our agreement with Subscriber. Any concerns regarding the deletion or continued use of data should be addressed with Subscriber.
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
1. Noting your preferences at the time you use our Platform where applicable, or
2. Contact us using the contact information provided below
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
If at any time you wish that we cease communication with you, or if you have any questions regarding this Privacy Policy or any questions or problems relating to our Software and Services, you may contact us at: info@HapiCare.com
Please include the following information when contacting us:
Your name, user ID, alternate email address (if applicable), or other identifier that you have used to use the Platform, Software and Service.
State or Country in which you are located.
Clear description of the information or content you wish to receive or to be deleted or corrected, or the action you wish to be taken; and
Sufficient information to allow us to locate the content or information to be deleted, removed, or corrected.
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